Should I arrive early for my service?

Depending upon the type of service you are receiving, you should arrive at least 15 - 30 minutes ahead of your scheduled visit to allow you time to change, relax and get acquainted with the spa facilities. By arriving early, you will be sure to get the maximum benefit from your visit.

What do I need to bring?

Most individuals will only need to bring a bathing suit if they are using the public facilities. Totto's Spa and Salon provide comfortable robes, slippers, towels and toiletries for your comfort. Please leave your valuables at home and only bring what you need to the spa. We provide separate men and women's change rooms with individual lockers and showers for your comfort.

What should I do if I know I will be late?

Please call in as soon as possible. While the staff at Totto Spa and Salon will make every effort to reschedule your reservation to accommodate the original service order, if it is not possible, they will carry on with your service as previously booked. It is important that you arrive early to ensure that you are relaxed and comfortable when your therapy commences.

What should I do if I am uncomfortable with the service being given?

Let the therapist know, they will be more than happy to adjust the pressure, temperature etc. Our primary goal is to ensure your complete comfort and enjoyment, so don't be bashful. If you have physical limitations, advising the therapist beforehand enables us to accommodate you accordingly. Remember, some services may not be appropriate for expectant mothers or individuals with other serious health problems. Call ahead to discuss your condition with a therapist if it is of concern to you.

Will I need to remove my clothing?

Not really, however, we have private change rooms and showers for your convenience. The therapists are trained to drape you to ensure that only the areas being worked on are exposed. You may also wish to wear a bathing suit or undergarments; however, most treatments are more beneficial without any restrictive clothing.

Am I expected to tip?

This is entirely up to you. Most individuals tip the staff 10-15% based upon the type and degree of service given. However, you are under no obligation to tip.

What is your Cancellation Policy?

For spa packages or services booked with therapist, we need at least 48-hours notice to be able to reschedule the therapist.

For cancellation of minor services such as waxing etc. we require a minimum of 24 hours notice

Group bookings are not cancelable.

Missed bookings will be charged at 50% of the scheduled service.